UMongameli uGao uvame ukuthi, “Ukuthengisa kuyinqubo eqhubekayo yokuthola ukwethenjwa kwamakhasimende.” Kodwa ukwethenjwa kuyinto ongeke uyibone noma uyithinte—ngakho yakhiwe kanjani ngempela? Impendulo itholakala ekuhlolweni kwaminyaka yonke kwe-ISO 9001 kwangesonto eledlule.

 

Esizeni Sokuhlolwa Kwaminyaka Yonke

Ngosuku ochwepheshe baseBeijing abafika ngalo, uMongameli uGao wayebalinde emnyango mathupha.

Ukuhlolwa kwaqhubeka njengoba kwakuhleliwe—ochwepheshe babukeze amarekhodi, benza ukuhlola okuqondile kwezinqubo zokukhiqiza, baxoxisana nabasebenzi abaphambili, futhi balandelela ukugeleza kweqoqo ngalinye lomkhiqizo. Esikwenzile nje ukwethula amaqiniso njengoba enjalo. Lapho sifika endaweni yokusebenzela yokuxuba, uchwepheshe wama kancane, wakhomba umshini, wabuza umqhubi, “Lo mshini ugcine nini ukulinganiswa?” Umlingani waphendula ngaphandle kokungabaza, wabe esekhipha ikhadi lokurekhoda lokulinganisa eceleni kwendawo yabo yokusebenza walinika. Uchwepheshe walithatha, walibheka, futhi akabange esabuza eminye imibuzo.

Kamuva, washo into eyodwa kuMphathi Jikelele uGao: “Abasebenzi bakho bangochwepheshe kakhulu; lokhu kukhombisa ukuthi lezi zinqubo seziyinto evamile kubo.”

Ngemva kweminyaka emihlanu, lolu hlelo aluseyona nje idokhumenti elenga odongeni—seluyingxenye ebalulekile yemisebenzi yethu yansuku zonke.

Iminyaka Emihlanu Yokuqongelela

Abantu abaningi babuza uMphathi Jikelele uGao, “Yini ngempela esilethelwe yi-ISO 9001?”

"Besicabanga ukuthi ukuphathwa kwekhwalithi 'kungokwabanye abantu,' kodwa ngemva kwale minyaka emihlanu, sesibonile ukuthi 'kungokwalabo abazisebenzisela bona.'"

Ucaphune isethi yezibalo: izinga lezikhalazo zamakhasimende, elalingaguquguquki ngaphambi kokuba uhlelo lwethulwe, manje selicishe libe yi-zero; ukwaneliseka kwamakhasimende kuyaqhubeka nokukhuphuka, futhi izinga lokudluliselwa liyakhula. "Akukhona ukuthi sesingcono ekukhulumeni—kuwukuthi imikhiqizo yethu iyasikhulumela."

Esikhathini esidlule, lapho ikhasimende lishaya ucingo, umthengisi kungenzeka ukuthi wayesabela ngokucabanga ukuthi, “Kwenzenjani manje?” Manje, lapho amakhasimende eshaya ucingo, ikakhulukazi ukubuza ukuthi, “Sinephrojekthi entsha—ungayisingatha?” Ekugcineni, ukuphathwa kwekhwalithi akukhona ukuthola isitifiketi; kumayelana nokuqinisekisa ukuthi amakhasimende akudingeki akhathazeke ngawe futhi azizwe eqiniseka ngokwanele ukukuphathisa amaphrojekthi amasha.

Ukukhetha Kwamakhasimende

Phela, simane nje singumkhiqizi webhande lokuhambisa. Amabhande okuhambisa e-PVC, amabhande okuhambisa ukudla e-PU, amabhande okuhambisa erabha, amabhande okuhlukanisa amagnetic, amabhande e-felt okucubungula amaminerali, amabhande e-felt ommese adlidlizayo… Angase azwakale ejwayelekile, kodwa ngemuva komkhiqizo ngamunye kunendawo ebalulekile yemigqa yokukhiqiza yamakhasimende ethu. Ukuguguleka, ukungalungi kahle, noma ukuphuka—ngisho nenkinga encane kakhulu ingabangela ukulahlekelwa okukhulu kumakhasimende ethu.

Yingakho, eminyakeni emihlanu edlule, enye yezinto ezibaluleke kakhulu esizenzile ukwenza "ukulawula" kube yinto yesibili. Kusukela ekufikeni kwezinto zokusetshenziswa, kuya kumapharamitha enqubo yesinyathelo ngasinye sokukhiqiza, kuya ekuhlolweni kokukhathala ngaphambi kokuthunyelwa—isigaba ngasinye sibhaliwe futhi siyalandeleka. Asikwenzi lokhu ukuze siphumelele ukuhlolwa; sikwenza ukuze sihloniphe yonke i-oda.

Okwenza ithimba lethu liziqhenye ngempela akukaze kube yisitifiketi—ngamaklayenti asebenesikhathi eside angakaze ashintshe abahlinzeki; ngabalingani abancoma i-ANNILTE kontanga yabo ngokuzikhandla; futhi ukwethenjwa esikutholayo lapho amaklayenti ethi, “Ningochwepheshe—sizolandela ukuhola kwenu,” ngesikhathi sezingxoxo zesisombululo.

Lokhu kuqiniseka kuvela konjiniyela bethu abangu-35 be-R&D, abangakha ngokushesha izixazululo zokudlulisa ezenziwe ngokwezifiso zezimo zokusebenza ezahlukahlukene; kuvela ekunakeni kwethu ngokucophelela ukulandeleka kwe-full chain—kusukela ezintweni zokusetshenziswa ezingena efektri kuya emikhiqizweni eqediwe ephuma enqolobaneni; futhi kuvela emakhulwini okuhlolwa kwangaphakathi kanye nemihlangano yokuthuthukisa eqhubekayo ebanjwa minyaka yonke.

Umgomo wethu ulula kodwa awuguquki: ukuba ngumkhiqizi webhande lokuhambisa elithembekile emhlabeni wonke—hhayi ngeziqubulo, kodwa ngalo lonke ibhande lokuhambisa eliphuma efektri yethu, njalo lapho ukulethwa kufika ngesikhathi, kanye nanoma yisiphi isikhathi lapho ikhasimende lizizwa “likhethe kahle.”

Isiphetho

Ukuhlolwa kwaminyaka yonke kufana nesibuko. Akubonisi lokho “esikwenzile kahle,” kodwa lokho “esibe sikwenza sonke isikhathi.”

Ikhwalithi akuyona into eyenzeka ngokushesha; kuwumkhankaso othatha isikhathi eside. Ukwethembana akuyona into eyenzeka kanye kuphela; kuqinisekiswa njalo.

Sesihambe kule ndlela iminyaka emihlanu, futhi sizoqhubeka nokwenza kanjalo.