UMongameli uGao udla ngokuthi, “Ukuthengisa yinkqubo eqhubekayo yokufumana ukuthenjwa ngabathengi.” Kodwa ukuthenjwa yinto ongenakuyibona okanye ukuyichukumisa—ngoko ke yakhiwe njani kanye kanye? Impendulo ikuphicotho-zincwadi lonyaka lwe-ISO 9001 lweveki ephelileyo.

 

Kwindawo yoPhicotho-zincwadi yonyaka

Ngomhla iingcali ezivela eBeijing ezafika ngawo, uMongameli uGao wayezilinde emnyango ngokwakhe.

Uhlolo lwaqhubeka njengoko bekucwangcisiwe—iingcali zihlolisise iirekhodi, zenze uhlolo olucacileyo kwiinkqubo zemveliso, zenza udliwanondlebe nabasebenzi abaphambili, zaza zalandela umkhondo wokuhamba kwemveliso nganye. Esikwenzileyo kukubonisa iinyani njengoko zinjalo. Sakufika kwindawo yokusebenzela yokuxuba, ingcali yema kancinci, yakhomba isixhobo, yaza yabuza umqhubi, “Lo matshini wagqibela nini ukulinganiswa?” Lo mfo uphendule ngaphandle kokuthandabuza, waza wakhupha ikhadi lokurekhoda ukulinganiswa ecaleni kwendawo yabo yokusebenza waza walinika. Ingcali yalithatha, yalijonga, kwaye ayizange ibuze mibuzo ingaphezulu.

Kamva, wathi into enye kuMphathi Jikelele uGao: “Abasebenzi bakho banobuchule kakhulu; oku kubonisa ukuba ezi nkqubo ziye zaba zezona ziqhelekileyo kubo.”

Kwiminyaka emihlanu kamva, le nkqubo ayiselulo nje uxwebhu oluxhonywe eludongeni—ibe yinxalenye ebalulekileyo yemisebenzi yethu yemihla ngemihla.

Iminyaka emihlanu yokuqokelelwa

Abantu abaninzi babuza uMphathi Jikelele uGao, “Yintoni kanye kanye esiziswe yi-ISO 9001?”

“Besisoloko sicinga ukuba ulawulo olusemgangathweni ‘luyinto yokubonwa ngabanye,’ kodwa emva kweminyaka emihlanu, siye saqonda ukuba ‘luyinto yokuzisebenzisela thina.’”

Ucaphule amanani athile: izinga lezikhalazo zabathengi, elalingaguquguquki ngaphambi kokuba le nkqubo iqaliswe, ngoku liphantse libe zero; ulwaneliseko lwabathengi luyaqhubeka nokunyuka, kwaye izinga lokudluliselwa kwabantu liyakhula. “Asikuko ukuba siphucukile ekuthetheni—kodwa kukuba iimveliso zethu ziyasithethelela.”

Ngaphambili, xa umthengi efowunela, umthengisi wayenokuphendula ngokucinga athi, “Yintoni engalunganga ngoku?” Ngoku, xa abathengi befowunela, ikakhulu kukubuza oku, “Sineprojekthi entsha—ngaba ungayisingatha?” Ekugqibeleni, ulawulo lomgangatho alukho malunga nokufumana isatifikethi; lumalunga nokuqinisekisa ukuba abathengi akufuneki bakhathazeke ngawe kwaye bazive beqinisekile ngokwaneleyo ukuba bakunike iiprojekthi ezintsha.

Ukhetho Lwabathengi

Kaloku, singabenzi nje beebhanti zokuhambisa. Iibhanti zokuhambisa zePVC, iibhanti zokuhambisa zePU ezikumgangatho wokutya, iibhanti zerabha zokuhambisa, iibhanti zokwahlulahlula ngemagnethi, iibhanti zefelt zokucubungula izimbiwa, iibhanti zefelt zemela ezingcangcazelayo… Zisenokuvakala ziqhelekile, kodwa ngasemva kwemveliso nganye kukho inxalenye ebalulekileyo yemigca yemveliso yabathengi bethu. Ukuguguleka, ukungalungelelani kakuhle, okanye ukwaphuka—nokuba yingxaki encinci inokubangela ilahleko enkulu kubathengi bethu.

Yiyo loo nto, kwiminyaka emihlanu edlulileyo, enye yezona zinto zibalulekileyo esizenzileyo kukwenza "ulawulo" lube lolwesibini. Ukususela ekufikeni kwezinto eziluhlaza, ukuya kwiiparamitha zenkqubo yenyathelo ngalinye lemveliso, ukuya kuvavanyo lokudinwa ngaphambi kokuthunyelwa—inqanaba ngalinye libhaliwe kwaye liyalandeleka. Asikwenzi oku ukuze siphumelele uphicotho-zincwadi; sikwenza ukuze sihloniphe yonke iodolo.

Eyona nto yenza iqela lethu libe nebhongo ngokwenene ayikaze ibe sisiqinisekiso—ngabaxumi abakudala abangazange batshintshe ababoneleli; ngamaqabane acebisa i-ANNILTE koontanga babo; kwaye kukuthembela esikubekelwe xa abathengi besithi, “Ningoochwephesha—siza kulandela ukhokelo lwenu,” ngexesha leengxoxo zesisombululo.

Olu kuzithemba luvela kwiinjineli zethu ezingama-35 ze-R&D, ezinokuphuhlisa ngokukhawuleza izisombululo zothumelo ezenzelwe wena kwiimeko ezahlukeneyo zokusebenza; luvela ekuqwalaseleni kwethu ngononophelo ukulandeleka kwe-full-chain—ukusuka kwizinto eziluhlaza ezingena kumzi-mveliso ukuya kwiimveliso ezigqityiweyo eziphuma kwindawo yokugcina impahla; kwaye luvela kumakhulu ophicotho-zincwadi lwangaphakathi kunye neentlanganiso zophuculo eziqhubekayo ezibanjwa minyaka le.

Injongo yethu ilula kodwa ayigungqi: ukuba ngumvelisi weebhanti zokuhambisa ezithembekileyo kwihlabathi liphela—kungekhona ngeentetho ezibhaliweyo, kodwa ngazo zonke iibhanti zokuhambisa eziphuma kwifektri yethu, rhoqo xa ukuhanjiswa ngexesha, kwaye nanini na xa umthengi evakalelwa kukuba “wenze ukhetho olufanelekileyo.”

Isiphelo

Uhlolo-zincwadi lonyaka lufana nesipili. Alubonisi oko “sikwenzileyo kakuhle,” kodwa oko “besikwenza ngalo lonke ixesha.”

Umgangatho awuloxesha lokuqhawuka; liphulo elithatha ixesha elide. Ukuthembana akulokhetho oluqhutywa kube kanye; kuqinisekiswa amaxesha amaninzi.

Sele sihamba kule ndlela kangangeminyaka emihlanu, kwaye siza kuqhubeka sihamba ngayo.