E mea pinepine ana a Perehitini Gao, "He tukanga tonu te hoko hei whiwhi i te whakawhirinaki o te kiritaki." Engari he mea kāore e kitea, e pā rānei te whakawhirinaki—nō reira, me pēhea te hanga? Kei roto i te arotake ā-tau ISO 9001 o te wiki kua taha ake nei te whakautu.

 

I te Pae Arotake ā-Tau

I te rā i tae mai ai ngā tohunga o Beijing, i te tomokanga tonu te Perehitini Gao e tatari ana ki a rātou.

I haere tonu te arotake i runga i te whakamahere—i arotakehia e ngā tohunga ngā tuhinga, i tirotirohia ngā tukanga whakaputa i te wā kotahi, i uiuitia ngā kaimahi o mua, ā, i whai i te rere o ia puranga hua. Ko tā mātou anake he whakaatu i ngā meka e tika ana. I te taenga atu ki te awheawhe whakamomona, ka mutu te tohunga, ka tohu ki tētahi taputapu, ka pātai ki te kaiwhakahaere, "Nōnahea te wā whakamutunga i whakatikatikahia ai tēnei mīhini?" Ka whakahoki te hoa mahi me te kore whakaroa, kātahi ka tangohia he kāri tuhinga whakatikatika i te taha o tā rātou teihana mahi ka hoatu. Ka tangohia e te tohunga, ka titiro atu, ā, kāore i pātai atu i ētahi atu pātai.

I muri mai, ka mea ia ki te Kaiwhakahaere Matua, ki a Gao: "He tino ngaio ā koutou kaimahi; e whakaatu ana tēnei kua noho ēnei tikanga hei āhua noa iho ki a rātou."

E rima tau i muri mai, ehara tēnei pūnaha i te tuhinga e iri noa ana i te pakitara—kua noho hei wāhanga nui o ā tātou mahi o ia rā.

E rima Tau o te Kohikohi

He tokomaha te hunga e pātai ana ki te Kaiwhakahaere Matua a Gao, "He aha rawa ngā hua o te ISO 9001 ki a tātou?"

"I whakaaro mātou i mua ko te whakahaere kounga he 'mō ētahi atu kia kite,' engari i muri i ēnei tau e rima, kua mōhio mātou he 'mō mātou ake whakamahinga'."

I whakahuahia e ia ētahi tatauranga: ko te auau amuamu a te kiritaki, i korekore noa iho i mua i te whakaurunga o te pūnaha, kua tata kore inaianei; kei te piki haere tonu te pai o te kiritaki, ā, kei te piki haere te auau tuku mai. "Ehara i te mea kua pai ake tā mātou kōrero—engari ko ā mātou hua te kōrero mā mātou."

I ngā wā o mua, ina waea mai tētahi kaihoko, tera pea ka whakaaro te kaihoko, "He aha te raru ināianei?" Ināianei, ina waea mai ngā kaihoko, ko te nuinga o te wā ka pātai atu, "He kaupapa hou tā mātou—ka taea e koe te whakahaere?" Hei whakamutunga, ehara te whakahaere kounga i te mea mō te whiwhi tiwhikete; engari mō te whakarite kia kore ngā kaihoko e manukanuka ki a koe, kia māia hoki ki te tuku kaupapa hou ki a koe.

Te Kōwhiringa a ngā Kaihoko

He kaihanga whitiki kawe noa iho mātou. Ngā whitiki kawe PVC, ngā whitiki kawe PU kai-kai, ngā whitiki kawe rapa, ngā whitiki wehewehe aukume, ngā whitiki whatu tukatuka kohuke, ngā whitiki whatu maripi wiri… Ahakoa te ahua noa iho, kei muri i ia hua he wāhanga nui o ngā raina whakaputa a ō mātou kiritaki. Ko te kakahu, te he o te tūnga, te whati rānei—ahakoa te raruraru iti rawa ka hua he mate nui mō ō mātou kiritaki.

Koia te take, i roto i ngā tau e rima kua pahure ake nei, ko tētahi o ngā mea tino nui kua mahia e mātou ko te whakarite kia noho tonu te "mana whakahaere". Mai i te taenga mai o ngā rauemi mata, ki ngā tawhā tukanga o ia taahiraa whakaputa, ki te whakamātautau ngenge i mua i te tukunga—kua tuhia, kua taea hoki te whai i ia taahiraa. Kāore mātou e mahi i tēnei hei whakaoti i ngā arotakenga anake; ka mahi mātou hei whakamana i ia ota.

Ko te mea tino whakahīhī mō tā mātou tīma ehara i te tiwhikete—ko ngā kiritaki roa kāore anō kia whakawhiti kaiwhakarato; ko ngā hoa mahi e taunaki ana i a ANNILTE ki ō rātou hoa mahi; ā, ko te whakawhirinaki i tukuna ki a mātou ina kī mai ngā kiritaki, "Ko koutou ngā tohunga—ka whai mātou i tā koutou ara," i roto i ngā kōrero mō ngā otinga.

I ahu mai tēnei whakapono i ā mātou miihini R&D e 35, e taea ai e rātou te whakawhanake tere i ngā otinga tuku ritenga mō ngā āhuatanga whakahaere rerekē; i ahu mai i tō mātou aro nui ki te whai i te mekameka katoa—mai i ngā rauemi mata e tomo ana ki te wheketere ki ngā hua kua oti te wehe atu i te whare putunga; ā, i ahu mai i ngā rau o ngā arotake ā-roto me ngā hui whakapai tonu e tū ana i ia tau.

He māmā noa iho tā mātou whāinga engari he pumau tonu: kia noho hei kaihanga whitiki kawe e whakawhirinakihia ana e te ao katoa—ehara i te mea mā ngā pepeha, engari mā roto i ia whitiki kawe e wehe atu ana i tō mātou wheketere, i ia tukunga i te wā tika, me ia wā e whakaaro ana te kiritaki kua "tika tā rātou whiriwhiri".

Whakamutunga

He rite te arotake ā-tau ki te whakaata. Ehara i te mea e whakaata ana i tā tātou "mahi tika" engari i tā tātou "mahi tonu" i ngā wā katoa.

Ehara te kounga i te pakanga tere; he kaupapa roa. Ehara te whakawhirinaki i te mea kotahi noa te wā; kua whakamātauhia i ngā wā katoa.

E rima tau mātou e hikoi ana i tēnei ara, ā, ka haere tonu mātou ki te mahi i tēnā.