Perezida Gao akunze kuvuga ati: “Kugurisha ni inzira ihoraho yo kubona icyizere cy’abakiriya.” Ariko icyizere ni ikintu udashobora kubona cyangwa gukoraho—none se cyubatswe gute neza? Igisubizo kiri mu igenzura rya buri mwaka rya ISO 9001 ryo mu cyumweru gishize.

 

Ku rubuga rw'igenzura ngarukamwaka

Ku munsi impuguke ziturutse i Beijing zahageze, Perezida Gao yari abategereje ku muryango imbonankubone.

Igenzura ryakomeje uko ryari riteganyijwe—impuguke zasuzumye inyandiko, zigenzura uko umusaruro wakozwe, zibaza abakozi bo ku murongo w’imbere, kandi zikurikirana uko buri cyiciro cy’ibicuruzwa cyagenze. Icyo twakoze gusa ni ukwerekana amakuru uko yari ameze. Tugeze aho abahanga bakoreraga, impuguke yarahagaze gato, yereka igikoresho, maze abaza umukozi uti “Iyi mashini yaherukaga gupimwa ryari?” Mugenzi we yasubije adashidikanya, hanyuma akuramo ikarita yo gupima ku gipimo iruhande rw’aho bakorera maze ayimuha. Impuguke yarayifashe, irayireba, kandi ntiyagira ikindi kibazo ibaza.

Nyuma, yabwiye Umuyobozi Mukuru Gao ikintu kimwe ati: “Abakozi bawe ni abanyamwuga cyane; ibi bigaragaza ko izi nzira zimaze kuba iz’ingenzi kuri bo.”

Nyuma y'imyaka itanu, ubu buryo ntibukiri inyandiko imanitse ku rukuta gusa—bwabaye igice cy'ingenzi cy'ibikorwa byacu bya buri munsi.

Imyaka itanu yo gukusanya

Abantu benshi babaza Umuyobozi Mukuru Gao bati “Ni iki mu by’ukuri ISO 9001 yatugejejeho?”

“Twatekerezaga ko imicungire myiza ari ‘yo abandi bayireba,’ ariko nyuma y’iyi myaka itanu, twabonye ko ari ‘yo kwifashisha ubwacu.’”

Yatanze urugero rw'imibare: igipimo cy'ibirego by'abakiriya, cyari kidahinduka mbere y'uko sisitemu ishyirwaho, ubu kiri hafi ya zeru; kunyurwa n'abakiriya bikomeje kwiyongera, kandi igipimo cy'aboherezwa kirimo kwiyongera. “Si uko twarushijeho kuba abahanga mu kuvuga—ahubwo ni uko ibicuruzwa byacu bituvugira.”

Mu bihe byashize, iyo umukiriya yahamagaraga, umucuruzi yashoboraga gusubiza yibaza ati “Ikibazo ubu ni iki?” Noneho, iyo abakiriya bahamagaye, ahanini biba ari ukubaza bati “Dufite umushinga mushya—ese ushobora kuwitwaramo?” Amaherezo, gucunga ubuziranenge si ukugira ngo ubone icyemezo; ahubwo ni ukugira ngo abakiriya badahangayikishwa nawe kandi bagire icyizere gihagije cyo kukwizeza imishinga mishya.

Amahitamo y'abakiriya

N'ubundi kandi, turi abakora imikandara ya konveyire gusa. Imikandara ya PVC, imikandara ya PU yo mu rwego rwo hejuru rw'ibiribwa, imikandara ya rubber, imikandara ya magnetique, imikandara ya felt itunganya amabuye y'agaciro, imikandara ya felt inyeganyega… Bishobora kumvikana nk'ibisanzwe, ariko inyuma ya buri gicuruzwa hari igice cy'ingenzi cy'umusaruro w'abakiriya bacu. Kwangirika, kugorana, cyangwa kwangirika—ndetse n'ikibazo gito cyane gishobora gutera igihombo gikomeye ku bakiriya bacu.

Niyo mpamvu, mu myaka itanu ishize, kimwe mu bintu by'ingenzi twakoze ari ukugira "igenzura" ribe irya kabiri. Kuva ku kuhagera kw'ibikoresho fatizo, kugeza ku bipimo by'imikorere ya buri ntambwe yo gukora, kugeza ku igeragezwa ry'umunaniro mbere yo koherezwa—buri cyiciro kiranditswe kandi kirakurikiranwa. Ntitubikora kugira ngo dukore igenzura gusa; tubikora kugira ngo twubahirize buri gicuruzwa cyose.

Igitera ishema ikipe yacu nticyigeze kiba icyemezo—ni abakiriya bamaze igihe kinini batigeze bahindura abatanga serivisi; ni abafatanyabikorwa batanga inama ku buryo bufatika kuri bagenzi babo ku birebana na ANNILTE; kandi ni icyizere duterwa iyo abakiriya bavuze bati “Muri abahanga—tuzakurikiza amabwiriza yanyu,” mu biganiro byo gukemura ibibazo.

Iki cyizere gituruka ku bahanga bacu 35 bo mu bushakashatsi n’iterambere, bashobora gukora vuba ibisubizo byihariye byo kohereza amakuru ku mikorere itandukanye; gituruka ku kwita cyane ku buryo bwo gukurikirana amakuru yose—kuva ku bikoresho fatizo byinjira mu ruganda kugeza ku bicuruzwa byarangiye biva mu bubiko; kandi gituruka ku igenzura ry’imbere mu nzu n’inama zihoraho zo kunoza ibintu ziba buri mwaka.

Intego yacu ni iyoroshye ariko idahinduka: kuba uruganda rw’imikandara yo kohereza ibicuruzwa rwizewe ku isi yose—atari binyuze mu magambo, ahubwo binyuze muri buri mukandara wo kohereza ibicuruzwa uva mu ruganda rwacu, buri gihe cyo gutanga ibicuruzwa ku gihe, na buri gihe umukiriya yumva ko “yahisemo neza.”

Umwanzuro

Igenzura rya buri mwaka rimeze nk'indorerwamo. Ntabwo ryerekana ibyo "twakoze neza", ahubwo ryerekana ibyo "twakoze kuva kera."

Ireme si ugukora ibintu mu buryo bwihuse, ni ubukangurambaga bumara igihe kirekire. Kwizera si uguhitamo rimwe gusa; bigaragazwa kenshi na kenshi.

Tumaze imyaka itanu tunyura muri iyi nzira, kandi tuzakomeza kubikora.